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Service Advisor Needed

POSITION:       Service Advisor                       

LOCATION:     Johnson & Perrott Midleton



To be the point of contact for customers requiring service work and to coordinate service activity with the aim of achieving high levels of customer satisfaction. You will be required

  • To book in vehicles for service and repair and generate appropriate documentation relating to the booking.
  • To receive the vehicle from the customer and clarify issues relating to the service/repair.
  • To agree costs and deadlines with the customer.
  • To progress the service order through the workshop and update on issues relating to deadlines and estimates.
  • To hand over the car to the customer and explain any issues relating to the work/future work required.
  • To order from the Parts Department any parts required for agreed future work.
  • To establish and maintain long-term customer relationships.   
  • To invoice clients and receive required payments.
  • To ensure that the manufacturers’ service processes are strictly adhered to, from start to finish.


  • You will have a proven track record in a client facing role and be comfortable working to targets, ideally in a similar role.
  • You will be organised, flexible and prepared to work as part of a team, with strong interpersonal skills with colleagues and customers.
  • You will have strong problem-solving skills and a strong customer- focussed approach.
  • You will have strong PC skills, and a technical background would be an advantage.
  • You will have experience in working to high standards of Health and Safety procedures.
  • You will be professional and maintain a high standard of personal presentation. 
  • You are required to have a full clean drivers licence.

SALARY RANGE:         Attractive salary, commission plan and benefits package for the right candidate.


TO APPLY:                   Email CV to hr@jpmg.ie

CLOSING DATE:          Friday 26th January 2018

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