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Service Advisor Vacancy

Main Purpose of the job:  To be the point of contact for customers requiring service work and to coordinate service activity with the aim of achieving high levels of customer satisfaction.

 Main Objectives and responsibilities:

  • To book in vehicles for service and repair and generate appropriate documentation relating to the booking.
  • To receive the vehicle from the customer and clarify issues relating to the service/repair.
  • To agree costs and deadlines with the customer.
  • To progress the service order through the workshop and update on issues relating to deadlines and estimates.
  • To hand over the car to the customer and explain any issues relating to the work/future work required.
  • To order from the Parts Department any parts required for agreed future work.
  • To establish and maintain long-term customer relationships.   
  • To invoice clients and receive required payments.
  • To ensure that the manufacturers’ service processes are strictly adhered to, from start to finish.

Key requirements:

  • You will have a proven track record in a client facing role and be comfortable working to targets, ideally in a similar role.
  • You will be organised, flexible and prepared to work as part of a team, with strong interpersonal skills with colleagues and customers.
  • You will have strong problem-solving skills and a strong customer- focussed approach.
  • You will have strong PC skills, and a technical background would be an advantage.
  • You will have experience in working to high standards of Health and Safety procedures.
  • You will be professional and maintain a high standard of personal presentation. 
  • You are required to have a full clean drivers licence.

 

If you are interested in the above role please Email your CV to Human Resources hr@jpmg.ie

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