When did you start working at Johnson & Perrott Group?
I started working in the group in 2018.
How did you progress into the role of Aftersales Manager?
I started as a first year apprentice technician with a BMW dealership in Cork, A year after I qualified I went to Australia and a year I worked in a non-franchise dealer. I then went on to work as a technician in Ferrari Maserati dealership in Sydney for 2 years and another year in a BMW dealership. When I returned to Ireland in 2013, I started working as a service advisor and started a degree in business management by night in CIT. After 2 years working as a service advisor I made the move to Service manager in an Audi Dealership and after 3.5 years in that role I am current working as an Aftersales manager in Johnson and Perrott responsible for Jaguar Land Rover & Volvo.
If you could go back and give yourself some career advice when you were 15 years old, what would it be?
Simply follow your passion and all will work out.
What are the best & most challenging aspects of your role?
Best: The satisfaction of when a customer brings their car into us because they have taken it to 3 or 4 other workshops and they are unable to resolve the issue and we get to the bottom of the issue, resulting in a satisfied customer. Challenging: When we have situations outside of our controls, such as a car breaking down on a busy road due to unexpected mechanical or electronic failure.
Do you have any tips for young people thinking of getting into the Industry?
If you have a passion for cars, the Motor trade will not disappoint you. I do not think it is a necessity to have a passion but it definitely helps.