News

Recruiting: Driver Services Co-Ordinator

Johnson & Perrott Fleet - is part of the Johnson & Perrott Motor Group and one of Ireland’s largest fleet companies. Johnson & Perrott Fleet is also the Irish partner for Element ARVAL who manage 3 million vehicles in over 50 countries. Johnson & Perrott Fleet has established itself as one of Ireland’s predominant vehicle leasing and fleet providers offering corporate customers a dependable, reliable and professional service.

Driver Services Co-Ordinator - Johnson & Perrott Fleet Division (Dublin based)

Reporting to the Team Leader, the Driver Services Co-Ordinator will be responsible for the delivery of exceptional driver support, the coordination and management of a high-quality service, maintenance & repair programme.

Working as part of a team, efficiently process high volumes of telephone enquiries. Daily authorisation of repairs, issuing order numbers and agreeing service, maintenance, and repair costs within agreed guidelines in order to minimize these costs.

  • Organizing the logistics around NCT & CVRT test requirements
  • Ensure vehicle downtime is kept to an absolute minimum, and operating costs remain within agreed budgets.
  • Communicate with vehicle manufacturers and liaise with their representatives on issues determined by after sales policy.
  • Ensure all complaints/communications are dealt with in a timely manner while adhering to the correct policy and within agreed guidelines.
  • Daily update of Database and correspondence and processing of maintenance invoices on our system.
  • Achieve team goals and achieve individual targets as outlined by line manager.

Knowledge, Skills & Experience

  • Technician qualification would be a distinct advantage (Motor Mechanics).
  • Experience as a Service Manager or Service Advisor at a dealership or vehicle manufacturer.
  • Experience as a motor mechanic in a workshop a distinct advantage.
  • Experience working in a corporate office environment and dealing with customers is advantageous.
  • Excellent numeracy and literacy required.
  • Computer literate with excellent working knowledge of Microsoft Office Systems (i.e. Word, Excel) and garage systems desirable.
  • Pragmatic decision-maker with a good technical knowledge.
  • High customer satisfaction drive, comfortable negotiating and talking to repairing service agents and internally to resolve issues to mutual satisfaction.
  • Good telephone communicator with both suppliers and customers.
  • High achievement & drive with a proven ability to deliver results. Showing professionalism, knowledge and enthusiasm

If you feel the above role would suit you and your skill set then please send your curriculum vitae in the strictest confidence

Job Types: Full-time, Permanent

Salary: €35,000.00-€40,000.00 per year

Schedule:

  • Monday to Friday
  • No weekends

Work authorisation:

  • Ireland (required)

To apply for this role or to find out more information, please fill out our contact form HERE