Location: Mahonpoint,Cork
Type: Full Time, Permanent
About Us

At Johnson & Perrott Motor Group, we are one of Ireland’s leading motor groups, driven by our values of caring, commitment, and integrity. With a strong legacy and a forward-thinking approach, we pride ourselves on delivering exceptional customer experiences while fostering an environment where our team can thrive.

Your Role

This is a key leadership position, where you will work closely with our Dealer Principal to drive the operational and financial success of our multi-franchise Parts, Service, and Bodyshop departments while ensuring outstanding customer experiences.

Key Responsibilities

Team Leadership: Support and guide the Aftersales team and department managers to achieve performance and customer service goals.

Team Development: Lead, mentor, and develop the Aftersales team, fostering a culture of high performance and continuous improvement.

Customer Journey Management: Ensure the highest levels of customer satisfaction and retention.

Health & Safety: Implement and oversee safety policies, ensuring a secure environment for staff and customers.

Operational Excellence: Oversee the daily operations of the Parts, Service, and Bodyshop departments, ensuring efficiency and productivity.

Financial Performance: Manage budgets, control costs, and drive profitability within the Aftersales department.

Compliance & Standards: Ensure full compliance with franchise and manufacturer standards, warranty processes, and company policies.

What We’re Looking For

Prior Experience: At least 3 years’ experience as a Service Manager or Aftersales Manager in a Motor Dealership is a significant advantage.

Leadership: Strong Leadership and team development experience.

Customer Service Excellence: Proven experience in delivering exceptional service to front-line customers.

Communication Skills: Strong interpersonal, written, and spoken English communication skills.

Organisational Skills: Ability to prioritise tasks, multitask, and manage time effectively, especially during peak periods.

Technical Knowledge: Familiarity with CDK/ Keyloop is required.

Licenses: A valid B Driving Licence.

How to Apply: If you're a motivated individual seeking a rewarding career, we encourage you to apply today.

For an informal discussion please contact Paul O’Neill, Managing Director on 087-6242217

To apply for this role or to find out more information, please fill out our contact form HERE