Location: Tallaght, Dublin 24, Ireland

Job Type: Full Time

About Us: Johnson & Perrott Fleet is part of the Johnson & Perrott Motor Group and one of Ireland’s largest fleet companies.  Johnson & Perrott Fleet is also the Irish partner for Element ARVAL who manage 3 million vehicles in over 50 countries. Johnson & Perrott Fleet has established itself as one of Ireland’s predominant vehicles leasing and fleet providers offering corporate customers a dependable, reliable and professional service

Job Summary:

Reporting to the Driver Services Team Leader, the Driver Support Coordinator will be responsible for the delivery of exceptional driver support, the coordination and management of a high-quality service, maintenance & repair programme.

Main Objectives and Responsibilities:

• Efficiently process high volumes of telephone enquiries.
• Daily authorisation of repairs.
• Issuing order numbers and agreeing service.
• Agreeing maintenance and repair costs within agreed guidelines in order to minimise costs.
• Organising the logistics around NCT & CVRT test requirements
• Ensure vehicle downtime is kept to an absolute minimum, and operating costs remain within agreed budgets.
• Communicate with vehicle manufacturers and liaise with their representatives on issues determined by after sales policy.
• Ensure all complaints/communications are dealt with in a timely manner while adhering to the correct policy and within agreed guidelines.
• Daily update of Database and correspondence and processing of maintenance invoices on our system.
• Achieve team goals and achieve individual targets as outlined by line manager.

Key Requirements:

• Experience as a Service Manager or Service Advisor at a dealership or vehicle manufacturer.
• Experience working in a corporate office environment and dealing with customers is advantageous.
• Computer literate with excellent working knowledge of Microsoft Office Systems (i.e. Word, Excel) and garage systems desirable.         
• Excellent numeracy and literacy required.
• Pragmatic decision-maker with a good technical knowledge.
• Must be comfortable negotiating and talking to repairing service agents and internally to resolve issues to mutual satisfaction.
• Good telephone communicator with both suppliers and customers.
• High achievement & drive with a proven ability to deliver results. Showing professionalism, knowledge and enthusiasm.

The role may suit someone with previous service advisor experience and or someone with previous accident management experience.

Salary Range

• Euro 41,000 - Euro 45,000.  This is dependent on the candidate being able to demonstrate suitable experience.

To apply for this role or to find out more information, please fill out our contact form HERE