Location: Mahon, Cork, Ireland.

Job Type:  Full Time, Permanent

About Us: Join an award-winning team at Johnson & Perrott Motor Group! We are delighted to announce that we are a ‘Platinum Standard Winner’ at the Deloitte Best Managed Companies Awards, which recognises the best-run companies in Ireland for strategy, capability, innovation, culture, and financial performance. We are now seeking a Service Advisor to join our Mahon team.

Job Summary: As a Service Advisor you will be the primary point of contact for our customer's service requirements from vehicle booking, through to payment receipt.

Responsibilities Include but Are Not Limited To:

• Provide end-to-end management of customer vehicle service journeys.
• Meet and greet all service customers professionally.
• Schedule customer vehicle service bookings via phone, email, and walk-ins.
• Determine workshop availability for service, maintenance, and repair work.
• Maintain up-to-date progress on all customer vehicles undergoing service or repair.
• Advise customers on additional work or costs, securing their agreement as needed.
• Hand over serviced vehicles at the agreed time, explain completed work, and process payments.
• Gather customer feedback and liaise with management to implement improvements.

Personal Attributes:

Candidates should align with our core values of:

• Integrity – Doing the right thing, always.
• Commitment – Taking ownership and delivering excellence.
• Caring – Putting people first, from customers to colleagues.

Required Education, Skills, and Qualifications:

• You will be organized, flexible and prepared to work as part of a team, with strong interpersonal skills with colleagues and customers.
• You will have a desire to learn and upskill.
• You will have strong PC skills, and a technical background would be an advantage.
• You are required to have a full clean driver’s license for this role.
• You will have two years’ experience working as a Service Advisor in a Motor Dealership setting

Benefits:

• Competitive Compensation: We offer a competitive package, with access to a pension scheme once eligible.
• Work Life Balance: We offer a 4 Day Work Week for this role.
• Wellness Initiatives: We prioritize your well-being and offer wellness programs to support your health and happiness.
• Bonus Opportunities: We provide sales and employee referral bonuses to reward your contributions to our team.
• Employee Assistance Program: Access to a support program to assist with any challenges you may face.