Hiring: Fleet Support Coordinator NTVR

Job Summary: As a Fleet Support Coordinator at National Truck & Van Rental, you will report to the Fleet Support Manager and play a crucial role in our service team, responsible for delivering exceptional driver support, coordinating, and managing a high-quality service, maintenance, and repair program. This role is pivotal in ensuring the efficient operation of our fleet.

Key Responsibilities:

  • Input customer information into our comprehensive fleet management system.
  • Efficiently process high volumes of telephone inquiries.
  • Daily authorization of repairs, issuing order numbers, and agreeing on service, maintenance, and repair costs within agreed guidelines to minimize expenses.
  • Organize logistics around NCT & CVRT test requirements.
  • Ensure vehicle downtime is minimized, and operating costs remain within agreed budgets.
  • Communicate with vehicle manufacturers and liaise with their representatives on issues determined by after-sales policy.
  • Handle complaints and communications promptly, adhering to the correct policy and within agreed guidelines.
  • Daily update of the database and correspondence, as well as processing maintenance invoices in our system.
  • Achieve team goals and individual targets as outlined by the line manager.

Qualifications and Skills:

  • Enthusiastic, self-motivated, and well-presented individual.
  • Proficiency in computer skills, including fleet management software.
  • Excellent numeracy and literacy skills required.
  • Effective telephone communication skills with both suppliers and customers.
  • Strong drive for customer satisfaction, comfortable negotiating and resolving issues with repairing service agents and internal stakeholders.
  • Experience as a Service Advisor at a dealership or vehicle manufacturer is a distinct advantage.

To apply for this role or to find out more information, please fill out our contact form HERE