Location:  Douglas, Ireland. 

Job Type:  Full Time, Permanent, 4 Day Work Week

About Us: At Johnson & Perrott Motor Group, we are a growing team united by our shared values of caring, commitment, and integrity. As of Ireland's leading motor groups, our mission is to keep Ireland moving, one satisfied customer at a time. If you're ready to make a difference and grow with us, we want you on our team.

Job Summary:  Reporting to the Aftersales Manager, the Customer Service Team Lead will play a key role in leading the Aftersales Team in Douglas. This position involves overseeing the end-to-end service journey for customers while mentoring team members to deliver the highest level of service excellence.

Responsibilities Include but Are Not Limited To: 

• Provide end-to-end management of customer vehicle service journeys.
• Meet and greet all service customers professionally.
• Schedule customer vehicle service bookings via phone, email, and walk-ins.
• Determine workshop availability for service, maintenance, and repair work.
• Maintain up-to-date progress on all customer vehicles undergoing service or repair.
• Advise customers on additional work or costs, securing their agreement as needed.
• Hand over serviced vehicles at the agreed time, explain completed work, and process payments.
• Gather customer feedback and liaise with management to implement improvements.

Personal Attributes:

Candidates should align with our core values of:

• Integrity – Doing the right thing, always.
• Commitment – Taking ownership and delivering excellence.
• Caring – Putting people first, from customers to colleagues.

Required Education, Skills, and Qualifications:

• Experience: At least 3 years as a Service Advisor in a Motor Dealership, with leadership or mentoring experience preferred.
• Motor Industry Expertise: Knowledge of vehicle servicing processes and customer engagement in the motor
• Customer Service Excellence: Proven experience in delivering exceptional service to front-line customers.
• Communication Skills: Strong interpersonal, written, and spoken English communication skills.
• Organizational Skills: Ability to prioritize tasks, multitask, and manage time effectively, especially during peak periods.
• Technical Knowledge: Familiarity with CDK/ Keyloop is required.
• Licenses: A valid B Driving Licence.

Benefits:

• Competitive package, with access to a pension scheme once eligible.
• 4 Day Work Week
• Sales and Employee referral bonuses
• Employee Assistance Program

How to Apply: Ready to join our team? To apply for this exciting opportunity or to request more information, please fill out our contact form. Join our accomplished team at Johnson & Perrott Motor Group and embark on a journey toward professional success and personal growth.

To apply for this role or to find out more information, please fill out our contact form HERE